Get Help Without
the House Call

Absolutely. You're in total control the entire time. You can see everything happening on your computer, and you can end the session at any second by closing the app. All connections use encrypted tunnels to keep your data safe.

No. You can delete the app after the session. It doesn't run in the background and leaves nothing behind.

Just download the app, open it, and call us. We'll walk you through the rest — that's literally all you need to do.

$100/hour, same as on-site — and no drive time means we get to work right away. Most common fixes are handled within 30–60 minutes.

Once you close the remote support app, it completely disconnects. We cannot reconnect unless you open the app again and provide a brand new, one-time password generated by the software.

We connect directly to your computer using a secure screen-sharing tool. You can watch everything we do in real time. Most sessions wrap up in under an hour. Available to clients in Fairplay, Breckenridge, Buena Vista, Leadville, and anywhere with an internet connection.

You'll download a small temporary app that lets us connect — we'll walk you through it on the call. It doesn't stay on your computer after the session.

Most software issues — virus and malware removal, email setup, software installs, printer configuration, troubleshooting, and general cleanup. We remotely support clients in Fairplay, Breckenridge, Frisco, Dillon, Buena Vista, Leadville, Salida, and beyond. If it turns out to be a hardware problem, we'll let you know and schedule an on-site visit.

Yes. Remote support is available anywhere with an internet connection — you don't have to be in Fairplay, Breckenridge, or even Colorado. If you can get online, we can help.